Compliance
Grievance Redressal
If you have a complaint about a Zeniwell product, an order, or the conduct of a direct seller, our grievance redressal officer is the person to contact.
Grievance redressal officer
- Name
- To be confirmed
- Designation
- To be confirmed
- Phone
- To be confirmed
- To be confirmed
- Postal address
- Bioani India Pvt Ltd, To be confirmed
How we handle complaints
Acknowledgement within 48 working hours
Every complaint received in person, by post, by telephone, by email or through this website is acknowledged within forty-eight working hours of receipt.
Resolution within one month
We aim to resolve each complaint within one month of receipt. Where that is not possible, we will write to you with the reasons for the delay and the action being taken.
Nodal officer
A nodal officer is appointed to ensure compliance with the Consumer Protection Act, 2019 and the Consumer Protection (Direct Selling) Rules, 2021. Details: To be confirmed.
Information about a direct seller
If you have purchased from a Zeniwell direct seller, you may write to us to request that seller’s name, address, email address and contact number.